Shipping policy
At GlowHome, we aim to process and deliver your order as quickly and smoothly as possible. This Shipping Policy explains how order processing, delivery, tracking, and shipping issues are handled.
1. Order Processing
Orders are typically processed within 1–3 business days before shipment.
Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
2. Estimated Shipping Times
Estimated delivery times may vary depending on your location, shipping carrier, and order volume.
Typical delivery estimates are:
Canada: approximately 5–12 business days
United States: approximately 5–12 business days
International: approximately 7–20 business days
These timeframes are estimates and are not guaranteed.
3. Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow some time for the tracking number to update after receiving your shipping confirmation.
If your tracking has not updated for an extended period, contact us at kalebredae@gmail.com and we’ll do our best to help.
4. Shipping Delays
While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control.
This may include carrier delays, weather, customs processing, holiday demand, transportation disruptions, or other unexpected events.
GlowHome is not responsible for shipping delays caused by third-party carriers or circumstances beyond our reasonable control.
5. Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us immediately at kalebredae@gmail.com.
We will do our best to update your information before the order is processed, but we cannot guarantee changes once an order has shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
6. Lost or Missing Packages
If your tracking shows that your package has not arrived within the expected delivery period, please contact us at kalebredae@gmail.com.
We may ask you to verify your shipping address and check with household members, neighbors, or your local carrier before a claim is reviewed.
If a package is confirmed to be lost in transit, we will work with you to determine the appropriate resolution.
7. Packages Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, please check around your property, mailbox, building reception area, and with household members or neighbors.
You should also contact the shipping carrier directly, as packages may occasionally be marked as delivered before final placement.
If you still cannot locate your order, contact us at kalebredae@gmail.com and we’ll assist where possible.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Include your order number, along with clear photos or videos of the damaged product and packaging.
Eligible damaged or defective items are covered under our 30-Day Warranty and will be handled according to our Return & Refund Policy.
9. Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also affect delivery times.
10. Multiple Packages
In some cases, items within the same order may be shipped separately.
If this happens, you may receive more than one tracking number, and packages may arrive on different days.
11. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at kalebredae@gmail.com.
We cannot guarantee that changes or cancellations can be made once the order has already been processed or shipped.
12. Contact Us
For any shipping questions or concerns, please contact:
GlowHome Customer Support
Email: kalebredae@gmail.com
We recommend changing the delivery estimates above to match the actual shipping times your supplier or fulfillment service gives you before publishing this policy.